FAQs

The minimum order value is £425 (+VAT) in England and Wales. It is £500 (+VAT) for dry goods and £325 (+VAT) for livestock in Scotland/Some Northern English Counties. It is £500 (+VAT) in Northern Ireland and it is £500 (+VAT) for the Republic of Ireland.

Orders must be placed by midday on the designated order day for your area. Please contact your rep or get in touch with our sales office by phone on 01278 664488 or by email at sales@jnk-aquatics.co.uk to find out what day we take orders from your area.

Depending on the location of your business, you will receive your orders on different days. If you are unsure what your scheduled delivery day is please contact your rep or get in touch with our sales office by phone on 01278 664488 or by email at sales@jnk-aquatics.co.uk.

Please contact our sales office by phone on 01278 664488 or by email at sales@jnk-aquatics.co.uk within 24 hours of delivery to report any discrepancies.

Please contact our sales office by phone on 01278 664488 or by email at sales@jnk-aquatics.co.uk within 24 hours of delivery to report any damaged or broken products.

Any larger items, including aquariums or cabinets, must be checked with the driver at the time of delivery, we ask that you sign for its safe receipt at this point.

We deliver livestock to most areas of the UK and some parts of Ireland. Please contact us to find out if fish can be delivered to your store.

We can deliver some species of cold-water fish to the Republic of Ireland. To obtain the correct certification, they must be ordered a week in advance to allow for an on-site inspection by DEFRA and will require completed import documentation from you. Please contact our fish house on 01278 661918 or at fishhouse@jnk-aquatics.co.uk for more information regarding this process.

In order to import livestock into Ireland, you have to register as a livestock importer with the Irish government. You can read more about that here: https://ireland.jnk-aquatics.co.uk/pages/licences

Yes, although stock is not held on our website. Please contact the fish house by phone on 01278 661918 or at fishhouse@jnk-aquatics.co.uk to enquire about Tortoises.

Livestock order must be placed by midday on the designated order day for your area.

Please contact your rep or our sales office by phone on 01278 664488 or by email at sales@jnk-aquatcs.co.uk to find out what day we take livestock orders from your area.

Please get in touch with us if you have any queries relating to returns by phone on 01278 664488 or by email at sales@jnk-aquatics.co.uk.

We require proof of purchase for all products returned to J&K. All manufacturers require a receipt to show that the product is still within warranty. For full details on this, please click here